Last updated: January 2024
Introduction
cozy-owl ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Data
When you contact us or request our services, we may collect:
- Full name
- Email address
- Property address (for site assessments)
- Information about your property and energy requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Prepare quotes and proposals for energy consulting services
- Improve our website and service offerings
- Comply with legal obligations
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Consent: When you submit a contact form or subscribe to communications
- Contract: When processing is necessary for service delivery
- Legitimate interests: For business operations and website improvement
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiries are retained for 24 months unless you become a client, in which case records are retained for 7 years following project completion.
Data Sharing
We do not sell your personal data. We may share information with:
- Service providers who assist our operations (under appropriate data processing agreements)
- Professional advisors such as accountants or legal counsel
- Regulatory authorities when required by law
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing based on legitimate interests
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: [email protected]
Address: 47 Cathedral Road, Derby DE1 3FN, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully.